Refund policy

Refund, Return & Cancellation Policy

Last Updated: September 2, 2026

At Adi Perfumes, we strive to provide high-quality perfumes, attars and fragrances that you will love. We carefully inspect and securely pack every order before dispatch.

This Refund, Return & Cancellation Policy explains when you can cancel an order, request a return, replacement or refund, and how we handle such requests.

By placing an order through adiperfumers.com, you agree to the terms of this policy.

1. Order Cancellation

You may request cancellation of your order before it has been dispatched.

To request cancellation, contact us as soon as possible through the contact details provided on adiperfumers.com and provide:

Order number
Name used for the order
Registered mobile number/email address
Reason for cancellation

Cancellation after dispatch

Once an order has been dispatched, cancellation may no longer be possible because the shipment has already been handed over to the courier.

If the order has already been dispatched, you may contact us and we will review the request based on the shipment status.

If a shipment cannot be cancelled after dispatch, you may need to receive the product and follow the applicable return/replacement procedure described below.

2. Return Policy

Because perfumes and attars are personal-use fragrance products, we generally do not accept returns of products that have been opened, used, sprayed, tested or tampered with.

This is intended to maintain product hygiene and protect the quality and safety of products supplied to our customers.

However, we may accept a return or provide a replacement/refund in situations such as:

Wrong product delivered
Wrong fragrance or variant delivered
Product received in a damaged condition
Product received broken or leaking
Product is defective
Product is materially different from the product ordered
Product is missing from the package
Product does not match the description/specifications provided on the website
Any other situation where a remedy is required under applicable law

3. Damaged, Broken or Leaking Products

We take great care when packing your order. However, products may occasionally be damaged during transportation.

If your package arrives damaged, broken or leaking:

Please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number
Clear photographs of the outer package
Photographs of the shipping label
Photographs/videos showing the damaged product
A short description of the issue

For significantly damaged shipments, an unboxing video may be requested as supporting evidence.

We will review the submitted information and, where the claim is accepted, provide an appropriate resolution such as:

Replacement of the product; or
Refund of the eligible amount; or
Another mutually agreed resolution.

4. Wrong Product or Wrong Variant

If you receive a product different from what you ordered, please contact us within 48 hours of delivery.

For example:

Ordered Rose but received Jasmine
Ordered 12ml but received 6ml
Ordered one fragrance but received another fragrance
Received a different product than shown in your order confirmation

If the mistake is confirmed to be on our side, we may arrange a replacement or refund as applicable.

Please do not open or use the incorrectly delivered product if you intend to request a replacement.

5. Defective Products

If you believe that a product is defective, please contact us within 48 hours of delivery.

Depending on the nature of the issue, we may request photographs, videos, batch information or other relevant details to evaluate the complaint.

If the product is confirmed to be defective, we may provide:

A replacement;
A refund; or
Another appropriate resolution.

The resolution will depend on product availability and the circumstances of the complaint.

6. Change of Mind / Personal Preference

We currently do not accept returns or refunds simply because:

You do not like the fragrance after opening it;
The fragrance smells different from what you personally expected;
You ordered the wrong fragrance;
You changed your mind after opening or using the product;
You selected the wrong size or variant;
You do not personally like the fragrance profile.

Fragrance perception is subjective and can vary from person to person depending on skin chemistry, environment, temperature and personal preference.

We therefore strongly recommend reviewing the product description, fragrance profile, available sizes and other product information before placing your order.

7. Product Images & Appearance

Product images displayed on adiperfumers.com are provided for representation and illustration purposes.

Actual:

Bottle
Cap
Label
Packaging
Colour
Appearance
Box design

may vary slightly due to photography, lighting, screen settings, packaging updates or different production batches.

Minor visual differences that do not affect the product's quality, quantity or functionality will generally not qualify for a refund or replacement.

8. Refund Eligibility

A refund may be considered where:

An eligible order is cancelled before dispatch;
We are unable to fulfil an accepted order;
A wrong product was delivered and a replacement is not available;
A product is received damaged/defective and a refund is approved;
A product is materially different from what was ordered;
A refund is otherwise required under applicable law.

Refund eligibility is determined based on the circumstances of the order and the applicable laws and regulations.

9. Non-Refundable Situations

Refunds will generally not be provided for:

Products that have been opened or used, except where required by applicable law;
Products damaged after delivery due to improper handling or storage;
Products altered, refilled or tampered with by the customer;
Products returned without prior approval;
Change of mind after opening or using the product;
Personal dislike of the fragrance;
Incorrect address provided by the customer where the shipment has already been delivered or returned due to the incorrect address;
Failure to accept a valid delivery without a legitimate reason, where applicable shipping/return costs are incurred.

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

10. Refund Processing

Once a refund is approved, we will initiate the refund to the original payment method where technically possible.

The time taken for the amount to reflect in your account may depend on:

Your bank;
Card issuer;
Payment gateway;
UPI provider;
Other payment service provider.

Adi Perfumes does not control the processing time of banks or third-party payment providers.

If a refund has been initiated by us but you have not received it within the expected processing period, please contact us with your order number.

11. Cash on Delivery Orders

For Cash on Delivery (COD) orders, if a refund is approved, we may request your bank account, UPI or other payment details necessary to process the refund.

We will never ask you to share your:

UPI PIN
ATM PIN
CVV
Internet banking password
OTP for making a payment

Please do not share such confidential information with anyone claiming to represent Adi Perfumes.

12. Return Shipping

If a return is approved because of an error attributable to Adi Perfumes, such as:

Wrong product supplied;
Wrong variant supplied;
Product damaged during delivery;
Confirmed defective product;

we may arrange or reimburse reasonable return shipping costs, depending on the circumstances.

For returns arising from customer-related reasons, where a return is permitted, the applicable return shipping cost may be borne by the customer.

Return shipping arrangements will be communicated after the return request has been reviewed and approved.

13. Return Procedure

Do not send any product back without contacting us first.

Step 1 — Contact Us

Contact Adi Perfumes through the contact information available on adiperfumers.com.

Step 2 — Provide Order Details

Provide:

Order number
Customer name
Registered phone number/email
Product name
Reason for return/refund
Supporting photographs/videos where applicable

Step 3 — Review

Our team will review the request and may ask for additional information.

Step 4 — Resolution

If your request is approved, we will communicate the applicable resolution, such as:

Replacement;
Refund;
Return instructions; or
Another appropriate remedy.

14. Product Condition for Approved Returns

Where a return is approved, the product should generally be:

Unused;
Unopened;
In its original packaging;
With original labels and accessories, where applicable;
In a condition suitable for inspection.

However, these requirements will not prevent a customer from seeking an appropriate remedy for a product that was received defective, damaged, incorrect or otherwise not as advertised, subject to applicable law.

15. Refund for Unfulfilled Orders

If we accept an order but are subsequently unable to fulfil it due to circumstances such as:

Product becoming unavailable;
Inventory error;
Operational issue;
Unforeseen circumstances;

we may cancel the order and issue a refund for any amount already paid.

16. Shipping Delays

Delivery timelines provided on adiperfumers.com are estimates and may be affected by courier delays, weather, natural disasters, strikes, public holidays, government restrictions, transportation disruptions or other circumstances beyond our reasonable control.

A shipping delay by itself does not automatically qualify an order for cancellation or refund unless applicable law or the specific circumstances require otherwise.

If an order is significantly delayed, please contact us so that we can investigate the shipment with the courier.

17. Undelivered / Returned Shipments

If an order is returned to us because of:

Incorrect address;
Incomplete address;
Customer unavailable;
Repeated delivery attempts being unsuccessful;
Customer refusing delivery;
Incorrect contact information;

we may contact you regarding re-shipment.

Additional shipping charges may apply for re-shipment where the failed delivery was caused by incorrect information or circumstances attributable to the customer.

Any refund, where applicable, will be considered after deducting any permissible charges actually incurred, subject to applicable law.

18. Promotional Products and Discounts

Products purchased during promotional campaigns, discounts or special offers may be subject to additional terms displayed at the time of purchase.

Any such terms will not override rights available to consumers under applicable law.

19. Multiple Products in One Order

If multiple products are purchased in one order and only one product is eligible for a refund or replacement, the resolution may apply only to the affected product unless the circumstances require otherwise.

20. Exchange / Replacement

Where a replacement is approved, the replacement product will generally be the same product and variant that was originally ordered.

If the same product is unavailable, we may offer:

An alternative product of equivalent value;
A refund; or
Another appropriate resolution.

The available option will be communicated to the customer before processing.

21. How to Contact Us

For cancellation, return, replacement or refund requests, please contact Adi Perfumes using the customer support details provided on:

adiperfumers.com

Please include your order number in your communication so that we can process your request more efficiently.

22. Policy Changes

Adi Perfumes may update this Refund, Return & Cancellation Policy from time to time to reflect changes in our business practices, services, applicable laws or regulatory requirements.

The updated version will be published on adiperfumers.com with the revised "Last Updated" date.

Frequently Asked Questions (FAQ)

1. Can I cancel my order after placing it?

Yes. You can request cancellation as soon as possible, preferably before the order is dispatched. Once an order has been dispatched, cancellation may not be possible.

2. Can I return a perfume if I don't like its smell?

Generally, no. Fragrance preference is subjective, and opened or used perfumes and attars cannot generally be returned simply because you do not like the fragrance.

3. What if I receive the wrong perfume?

Contact us within 48 hours of delivery with your order number and photographs of the product received. If the mistake is confirmed, we will arrange an appropriate resolution such as replacement or refund.

4. What if my perfume bottle arrives broken?

Contact us within 48 hours of delivery and provide photographs/videos of the damaged package and product. We will review the claim and, if approved, provide a replacement or refund as applicable.

5. What if the perfume is leaking?

Please contact us within 48 hours of delivery with photographs/videos showing the leakage and the packaging. We will investigate and provide an appropriate resolution where the claim is accepted.

6. Do I need an unboxing video?

An unboxing video can be very helpful when investigating damaged, missing or incorrect products. We may request an unboxing video or other evidence in certain cases, but the availability or absence of such a video does not by itself determine statutory consumer rights.

7. Can I return an opened perfume?

Generally, opened or used perfumes and attars are not eligible for return because they are personal-use fragrance products. Exceptions may apply where the product is defective, damaged, incorrect or otherwise covered by applicable law.

8. How long do I have to report a damaged product?

Please contact us within 48 hours of delivery so that we can investigate the issue quickly.

9. How long does a refund take?

Once approved, we will initiate the refund as applicable. The time for the money to appear in your account depends on the payment gateway, bank, card issuer or other payment provider.

10. Can I get a refund for a COD order?

If your refund request is approved, we may process the refund through a suitable electronic payment method and may request the necessary bank or UPI details.

11. What if I entered the wrong delivery address?

Please contact us immediately. If the order has not been dispatched, we may be able to update the address.

If the order has already been dispatched, changing the address may not be possible. Additional shipping charges may apply for re-shipment where appropriate.

12. What happens if I refuse delivery?

If you refuse delivery without a valid reason, the shipment may be returned to us. Any refund will be considered according to the circumstances of the order and applicable law, including any permissible costs actually incurred.

13. Can I exchange one fragrance for another?

Exchanges are generally not available for opened or used fragrances. If a wrong or defective product was supplied, we may arrange a replacement after reviewing your request.

14. What if the bottle or packaging looks slightly different from the website image?

Product images are for representation and illustration purposes. Minor differences in bottle design, label, packaging, colour or appearance may occur because of photography, lighting, screen settings or packaging updates.

Such minor differences generally do not qualify for a refund if the actual product is otherwise the same product ordered.

15. What if I receive a product that is materially different from what I ordered?

Please contact us as soon as possible with your order number and supporting photographs. We will investigate and provide an appropriate remedy where the claim is accepted.

16. Where can I submit a refund or cancellation request?

Please contact Adi Perfumes through the customer support contact details displayed on adiperfumers.com.

Always include your order number so that we can identify your purchase quickly.

17. Does this policy affect my legal consumer rights?

No. This policy is intended to explain our normal business procedures and does not exclude or restrict any rights or remedies available to consumers under applicable Indian law.

18. What if I have a complaint that is not covered by this policy?

Please contact us with the details of your issue. We will review the matter and try to provide an appropriate resolution in accordance with our policies and applicable law.

Adi Perfumes

Website: adiperfumers.com

This policy is intended as a general e-commerce policy and should be reviewed by a qualified legal/tax professional for your specific business structure and operations before publication.